This article covers common issues with the Force Fleet Tracking TrakView dashcam. For help in installing your dashcam, see How to install your dashcam. For general, non-operational questions about your dashcam, see General TrakView dashcam FAQs.
If you are unable to resolve any operational issues described below, please contact support at customerservice@forcefleettracking.com or 806-855-8255.
...
Common Issues:
Dashcam has no power or is not being detected:
- Ensure vehicle ignition is on.
- Ensure vehicle is in good cellular coverage. Blinking rapid green LTE (for longer than 30 seconds) indicates a connection issue; move vehicle if necessary.
- Ensure OBD plug is firmly inserted into the OBD-II port and power cable is secure in both OBD plug and dashcam.
- Check SIM card. Solid red LTE indicates SIM issue; eject and reinsert if necessary.
Dashcam LED status indicators:
If there is an issue with the dashcam, check dashcam LEDs:
- PWR solid red: The dashcam has power from the OBD-II port.
- PWR solid green: Dashcam using device battery only; check that OBD plug is firmly inserted into OBD port and that dashcam power cable is connected.
- REC solid red: Normal recording.
- REC blinking slow red: An event is being recorded to the SD card.
- REC blinking rapid red: Possible SD card issue; check SD card is present; if so, try resolving issue by removing and reinserting SD card.
- LTE solid green: Connected to the LTE network.
- LTE blinking rapid green: Connecting to the LTE network; if condition persists (beyond 30 seconds), there is a connection issue.
- LTE solid red: SIM card issue. Check SIM card is present; if so, try resolving issue by removing and reinserting SIM card.
- For any other combination of lights (multiple rapid blinking, only one LED on, etc.), contact support.
The REC light blinks when the dashcam is unplugged or plugged back in:
The dashcam records these events as disturbances in case the dashcam is being tampered with.
Audible messages coming from dashcam:
Possible messages include:
- "Turned on recording in-cabin audio" and "Turned off recording in-cabin audio": The dashcam is acknowledging the user has set either audio on or audio off. The default is audio off. This setting can be managed in your Force Fleet Tracking app, under Preferences.
- "Updating firmware" and "Completed updating": The dashcam is letting the user know it is updating or has updated its firmware.
- "Speeding": User has exceeded the speeding threshold set in your Force Fleet Tracking app preferences.
- "SD card not detected": SD card is missing from dashcam.
Clips no longer available on SD memory card:
Older clips that have been overwritten on the SD card cannot be recovered, unless previously transferred to your clips library. (The SD card typically allows for the storage of 100 hours of event clips before clips start to be overwritten, starting from the oldest.)
Single trips are appearing on my timeline as multiple trips:
This may occur with some hybrid vehicles or vehicles with automatic start/stop in situations where the vehicle is off for longer than 2 minutes (resulting in separate trips being created). If this applies to you, please contact support.
Live View is not immediately loading:
This is normal. It may take approximately 40 seconds from sleep and about 10 seconds from awake for dashcam to establish connection to the cloud.
Dashcam is not sticking to the windshield:
Ensure the windshield and dashcam mount are both clean and dry. If you have not used the mount sticker that was included with your dashcam, consider applying that to the windshield to improve the mount’s ability to stick to the windshield. See How to install your dashcam for full mounting instructions.
Power cable is too short to connect dashcam to vehicle OBD port:
If this is an issue for you, please contact support at customerservice@forcefleettracking.com or 806-855-8255.
My vehicle's OBD port does not match the dashcam's OBD plug:
You likely have a Class 6 or higher vehicle. For vehicles Class 6 and higher, do not plug a TrakView dashcam into your vehicle. It could damage the dashcam. If this applies to you, please contact support.
Dashcam feed does not show in-cabin view:
If no video feed is showing on internal camera view, ensure privacy cover is open.
Dashcam footage appears shaky or unstable:
Make sure the dashcam is securely mounted. If you have not used the mount sticker that was included with your dashcam, consider applying that to the windshield to improve the mount’s ability to stick to the windshield. See How to install your dashcam for full mounting instructions.
If nothing here resolves your issues, contact support at customerservice@forcefleettracking.com or 806-855-8255.