Below are some general FAQs about operating Force Fleet Tracking TrakView dashcams. For troubleshooting specific operational issues with your dashcam, see Troubleshooting dashcam issues. For help with dashcam installation and onboarding, see How to install your dashcam.
Does my TrakView dashcam function as a GPS tracker?
Yes. Your TrakView dashcam includes the same Force Fleet Tracking functionality, features, and vehicle diagnostics as a Tracker Pro device.
I am running out of clip transfer time from dashcam to my clips library. Can I increase my monthly data transfer limit on my subscription?
At this time, the monthly data transfer limit, per dashcam, is 30 minutes. We will soon be introducing additional data plans. All clips transferred from dashcam to your clips library will count toward your monthly total. Depending on the clip type, clip length is 15, 30, or 60 seconds. See How does the TrakView dashcam work? for more details on clips.
Will reaching my transfer minutes limit affect dashcam recording or GPS tracking capabilities?
No. Reaching your monthly limit only impacts ability to transfer clips. It does not impact dashcam recording or Force Fleet Tracking GPS tracking capabilities and features.
Can the dashcam record segments longer than 60 seconds?
To avoid using up your monthly data transfer allocation on overly large files, clip generation (including using dashboard Live View or in-cab generated clips) is a maximum of 60 seconds.
Does the dashcam still record when vehicle is parked?
The dashcam does not continuously record when your vehicle is off, but will record a 60-second clip when vehicle is off but disturbed or when Live View is initiated from your Force dashboard.
Will the dashcam record possible break-ins?
Yes. The dashcam includes a disturbance sensor that will record a 60-second clip (both outside and in-cab view) when vehicle is off but disturbed.
How do I manually capture dashcam footage? Does the camera record continuously?
The dashcam records continuously while vehicle ignition is on and, as well, captures distinct events (harsh brakes, speeding, etc.). If you want to capture a specific portion of the camera recording as a clip, you can use the record button on the camera or the Live View recording in the web dashboard. Each time you initiate a recording, a 60-second clip will be produced. You can also create a clip from a segment of a completed trip. See How to make a clip from a trip for more details.
Are event clips automatically transferred from the dashcam to the cloud?
Two types of user-generated clips (using the Live View function in your web dashboard, as well as generating a clip from a trip) are automatically transferred to your clips library. Crash event recordings will also be automatically transferred. Otherwise, clips need to be transferred via your account dashboard in the app. For a full overview of clips, see How does the dashcam work?
When I request to transfer a clip from the dashcam, where does it go?
Event clips requested for transfer from your dashcam will be copied to your clips library in your Force Fleet Tracking account dashboard.
When I request a clip from the dashcam, is it removed from the dashcam?
No. A clip is copied to your clips library only and will remain on the dashcam until overwritten by new event clips (once the events folder on your dashcam is full). Oldest clips will be overwritten first. See How does the dashcam work? for more details.
How long can my dashcam record before the SD card is full?
Your dashcam is set to continuously record on a loop when your vehicle is in operation, with a portion of the SD card reserved to capture and retain event clips and user-generated clips. Your dashcam can typically record approximately 100 hours of event clips before they start to be overwritten. Clips are 15, 30, or 60 seconds, depending on the clip type.
Can I install a larger SD card in the dashcam and what is the maximum capacity?
Your dashcam comes with a 256 GB micro SD card, which can be switched out with a larger card up to 512GB.
How long can the dashcam run once it is unplugged?
When your dashcam is unplugged from the vehicle OBD port, the dashcam will stay on for approximately 1 minute before shutting down. After that, it will wake up briefly every 20 minutes to aid in recovery (in case it has been stolen).
Will the dashcam drain my battery when my vehicle is parked?
When your vehicle is parked with ignition off, the camera will go into sleep mode with no material drain on your battery.
Does the dashcam record audio as well?
Yes, your dashcam can capture audio alongside the video. This feature can be set on or off in your Force web dashboard, under Preferences. The default setting is off. NOTE: When generating a live view clip via your Force dashboard, if you have set the audio preference to on, you will not hear audio on the clip until it is transferred from the camera and played from your clips library.
Does the dashcam have voice control capabilities?
No.
What resolution does my dashcam record at?
Front: 1080p
Rear: 720p
Both front and rear cameras record and play back in MPEG4 format.
Are dashcams legal?
Dashcam laws vary by state. Check your local laws.
Are there any privacy concerns with dashcam footage?
While recording in public is generally legal, you should check your local laws.
Can I use my dashcam for insurance purposes?
Many insurance companies accept dashcam footage as evidence in claims to determine fault in accidents. Dashcams can also help prevent insurance fraud. Check with your insurance provider for their policies specific to dashcam footage. If you do want or need to share a clip, Force Fleet Tracking includes a Share Clip function that lets you generate and share a link to view the clip. For more information on capturing and sharing clips from trips, see How to make a clip from a trip.
Does the dashcam require any additional maintenance?
Your dashcam should require minimal maintenance.
Can the dashcam handle extreme temperatures?
To protect itself, the camera will shutdown if temperatures are excessive (approximately 175°F). That being said, we recommend that you don't leave the camera in the direct sunlight for a long period of time or where the temperature could go above 140°F.